Terms And Conditions


Boarding of Passengers :
   Passengers shall report at the boarding point at least 30 minutes prior to the scheduled departure. Passengers are required to furnish a copy of the e-ticket and if necessary should produce a valid photo identity card of at least one of the passengers of the group, issued by one of the government authority otherwise they will be denied boarding and not entitled for refund.

Baggage:
   Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Baggage and Luggage will be booked at owner's risk subjected to the acceptance by Madurai Radha Travels. The company is not responsible for any loss of goods or property of the passengers and accident.

Delivery Policy:
   The Ticket can be delivered and printed online in a matter of minutes after confirmation of booking. Also, an e-mail is sent to the mail-id you provide while booking tickets which helps you print the ticket.

Cancellation and Refund:
   Madurai Radha Travels tickets purchased through web should be canceled online only. Cancellation would be confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets.

Cancellation Terms :
  1. Within 2hour(s) before departure time, cancellation deduction is No Refund
  2. Between 4hour(s) and 2hour(s) before departure time, cancellation deduction is 50% per ticket
  3. Between 1day(s) and 4hour(s) before departure time, cancellation deduction is 25% Per Amount
  4. Above 1day(s) before departure time, cancellation deduction is 10% of the total
  5. After Departure Time No Refund.

Delay Cancellation of Service :
   Madurai Radha Travels may delay/cancel a bus without any prior notice in case of circumstances beyond its control. In such circumstances, Madurai Radha Travels delays a bus more than 2 hours. Madurai Radha Travels may reschedule the journey on the next Madurai Radha Travels service in the same sector subject to availability without any extra charge based on the passenger.s conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will be required to collect the refund from the point of purchase. Madurai Radha Travels is not responsible for the delays caused enroute due to unavoidable circumstances like traffic jams etc.. The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Under such circumstance, passengers will be intimated through email/phone as soon as possible and the ticket amount will be refunded.

Breakdowns :
   In case of any breakdowns en route Madurai Radha Travels will refund the amount on a pro rata basis at the Madurai Radha Travels booking counters situated at the origin or destination of the journey. Madurai Radha Travels will not make any alternate arrangements of travel for breakdowns en route. Madurai Radha Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.

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